Our success is based on our product quality but also on the service we give to all our customers. Your privacy is important to us. We will never sell or pass on your name and address to any other organisations (unless required to under Law). Your details are confidential and you will never receive unsolicited mail from other organisations as a result of ordering from us. We may analyse your data to help us improve the service we give to our customers and to help us market and supply our products more effectively
By placing an order or registering on our website you are consenting to the collection, processing and use of this information by us.
In accordance with new European regulations, we promise to keep your details private and will never pass them to another company. Should you ever decide that it’s time to stop receiving mailings from us just click on the unsubscribe button at the bottom of any email we send and we’ll remove your details from our list.
As you are probably aware new legislation comes into force on 25th May, 2018. The introduction of the General Data Protection Regulation ( GDPR) is aimed at making it easier for people to understand how their data is being used..
We only hold essential information regarding your order, e.g. name, address, telephone number, email address and what you purchased. This ensures we can get your goods to you in a timely manner and allows us to contact you if there are problems. We never keep any card details in any format as this is not necessary for us to provide your goods.
For warranty purposes it is essential we keep your details on file. However, just because your details are on file it doesn’t mean you have to accept marketing material from us. We will only send you marketing material if you have requested it.
If you ever want to check on the accuracy of the details we have of you just email us and we’ll let you know.
When you place your order you are automatically connected to our secure servers using SSL 256 bit encryption. Once you enter the secure site a closed padlock will show in your browser status bar. This means that your personal and card details are fully encrypted, and remain secure across the internet and after they reach our order processing centre.
When you submit sensitive information via the website, your information is protected on-line, off-line and in transit. We do not store your actual password should you use one. Instead, a system know as MD5 hashing is used to ‘one-way encrypt’ your password, meaning we can only receive a correct password from you, not send your chosen password outwards from us to you or anyone else.